Effective Date: 15 April 2023
Information We Collect We may collect the following types of personal information from you:
- Personal Identifying Information: This includes your name, contact information (such as email address, phone number, and mailing address), and other information you provide to us when making a booking or communicating with us.
- Payment Information: We may collect payment information, including credit card details, when you make a booking or payment for our services.
- Demographic Information: We may collect demographic information such as age, gender, and travel preferences when you voluntarily provide such information to us.
How We Use Your Information We may use your personal information for the following purposes:
- Booking and Reservation: We use your personal information to process and confirm your bookings, communicate with you about your bookings, and provide you with the services you requested.
- Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues or complaints you may have.
- Marketing and Communications: With your consent, we may use your personal information to send you promotional emails, newsletters, and other marketing communications about our services, special offers, and events. You can opt-out of receiving these communications at any time.
- Legal Obligations: We may use and disclose your personal information as necessary to comply with legal obligations, such as responding to legal requests, protecting our rights and property, and preventing fraud or other illegal activities.
- Aggregate Data: We may use non-identifiable, aggregated data for statistical, analytical, and research purposes to improve our services and better understand our customers’ preferences and behavior.
- Service Providers: We may share your personal information with third-party service providers who help us process payments, provide customer support, or perform other business functions on our behalf. These service providers are contractually bound to protect your personal information and are not authorized to use or disclose your personal information for any other purpose.
- Legal Requirements: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests, and to protect our rights and property, prevent fraud, or ensure the safety of our customers and employees.
Data Security We take reasonable measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. It is your responsibility to keep your account information, including your password, secure and confidential.
Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention